Ph.D. Gonzaga UniversityM.I.M. Thunderbird School of Global Management B.A. State University of New York, College at Cortland
International business, operations management, customer relationship management and cross-cultural scholarship. Twenty years of executive roles with American Express, Pitney Bowes and Bank of America, specialized in global financial services start-ups and turnarounds.
Speaks conversational Mandarin Chinese
Named Hewitt Associates' "Best Place To Work In Malaysia," for developing American Express's Global Service's Hub in Kuala Lumpur, Malaysia. Served as keynote speaker for the Asia Human Resource Development Congress. Received the Washington State Governor's recognition for promotion of Diversity in the Workplace for building Pitney Bowes' Workfirst Program. Serves as advisory board member for the Spokane Regional International Trade Alliance.