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Whitworth University Student Consumer Complaint Process

Program Integrity Rule

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "Program Integrity Rule"), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit student consumers to address the following:

  1. Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

Whitworth University, as an institution authorized to provide postsecondary education in the State of Washington, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and prospective students:

The Northwest Commission on Colleges and Universities accredits Whitworth University You may review the university's accreditation documents at www.nwccu.org.

Complaint Process

Whitworth University seeks to resolve all student concerns in a timely and effective manner. To that end, the following contact information and resources at Whitworth University are available to current and prospective students for the resolving of complaints. Links are provided to the appropriate Whitworth website for more information on contacts at the university.  

Academic Affairs (academic programs, accreditation)
509.777.4402, rmichaelis@whitworth.edu
www.whitworth.edu/academic

Admissions (admissions eligibility)
509.777.4580, gorwig@whitworth.edu
www.whitworth.edu/admissions

Business Office (tuition/fee payments)
509.777.4324, dfreeborn@whitworth.edu
www.whitworth.edu/studentaccountingservices

Financial Aid (loans, scholarships, grants)
509.777.4306, wolson@whitworth.edu
www.whitworth.edu/financialaid

Registrar (academic records)
509.777.4548, bkleeman@whitworth.edu
www.whitworth.edu/administration/registrarsoffice

Student Life (student and campus life)
509.777.4535, rmandeville@whitworth.edu
www.whitworth.edu/administration/studentlife

The university encourages students to work through internal university processes for resolution of complaints. If a student believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided.

General:
Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
360.753.6200
www.atg.wa.gov/contactus.aspx

Academics:
Northwest Commission on Colleges and Universities (NWCCU)
8060 165th Avenue NE
Suite 100
Redmond, WA 98052
425.558.4224 (Voice)
425.376.0596 (Fax)
www.nwccu.org

State Student Aid: 
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
360.753.7840
http://www.wsac.wa.gov/PayingForCollege/FinancialAidPrograms

Teacher Education:
Professional Educator Standards Board (PESB)
Old Capitol Building
600 Washington Street S, Room 249
PO Box 47236
Olympia, WA 98504-7236
www.pesb.wa.gov

The university encourages students to work through internal university processes for resolution of complaints (see links above for more information). If a distance-education student who lives outside the state of Washington believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided.

wcet.wiche.edu/advance/state-approval-complaint

 



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